The award recognizes the top service performer in United’s U.S. family of over 400 affiliated moving agencies.
United Headquarters: “The management team at Clancy believes in hiring great people that care about safety and quality…”
Senior Coordinator – Jen Storms “We set a very ambitious goal seven years ago with our Strive for Five program. We created a plan to achieve this recognition and we didn’t stop until we made it happen”
PATTERSON, NY — Clancy Relocation & Logistics, an agent for United Van Lines headquartered in Patterson, NY with additional locations in New York and Connecticut, received the 2017 United Van Lines President’s Quality Award. The award recognizes the top service achievement in its size category in the carrier’s U.S. family of affiliated moving agencies. Clancy received the award at the company’s annual meeting in Seattle.
United Van Lines Chief Operating Officer Casey Ellis said, “The management team at Clancy believes in hiring great people that care about safety and quality, delivering the best in class value and exceeding customer’s expectations. It shows by how the team fulfills its mission each and every day.” Clancy Relocation & Logistics earned the recognition on the basis of the company’s quality service as measured by data generated through a comprehensive survey completed by customers after the move.
This award means so much to everyone at Clancy. “We won.” was the proud headline of an internal email John Clancy sent to the Clancy Quality team while still at United’s annual meeting. “1st place. We took it home. Congrats to all! Thanks to all for your efforts. See you Monday. Spread the word. A great moment in our history.” A chorus of email replies following including one from past president, Gene Clancy, “Congratulations John and crew. An amazing accomplishment. Hard work and dedication. I am very proud of you all.”
In qualifying for the 2017 President’s Quality Award, Clancy was named 2017 Customer Choice Award Winner and 2017 Performance Excellence Award Winner. Several Clancy drivers and team members have also won individual awards for Quality and Safety this year. Jennifer Storms, Gold Certified Move Coordinator and winner of the 2017, 2013 & 2012 United Van Lines Heart of Quality Award was initially speechless but later summed up how many of her colleagues at Clancy feel about the awards, “We set a very ambitious goal seven years ago with our Strive for Five program. We created a plan to achieve this recognition and we didn’t stop until we made it happen. Winning these awards is a tremendous accomplishment and testament to the dedication and determination of our employees.”
“Being in the moving industry puts us in close contact with customers who are sometimes experiencing a great amount of stress. Moving is a life-changing transition and usually, coincides with one or more other life-changing events.” said Jim Carey Vice President of Sales, “Reaching our goal of achieving this award was possible because Clancy people understand how to lead a customer through the move while their stress level is high.”
About Clancy Relocation & Logistics
Founded in 1921, Clancy has provided a growing range of storage and relocation logistics services for nearly a century. One of its early company slogans “Moving with Care, Everywhere” still rings true today. Clancy has been an A+ rated BBB Accredited Business for more than 30 years. For more information on Clancy, please visit: clancymoving.com
United Van Lines is America’s #1 Mover®. United Van Lines offers a full range of moving solutions. With headquarters in suburban St. Louis, United Van Lines maintains a network of 400 affiliated agencies. For more information about United Van Lines visit: www.UnitedVanLines.com