by Elizabeth Domin | Apr 30, 2020 | Household Moving, Meet Our Team
Name: Eric Martinez Hire Date: 6/1/2018 How do you define an ideal customer experience? The perfect customer experience is one which results in customers becoming advocates for the company, creating referral, retention, and profitable growth. What do you do every day...
by Elizabeth Domin | Apr 20, 2020 | Commercial Moving, Customer Service, Household Moving, Meet Our Team, Portable Storage, Residential Moving
Name Christopher J Reinhardt Title EVP & GM Hire Date/Years of Experience: May 1991/29 years How do you define an ideal customer experience? The customer feels that the move couldn’t have gone any smoother and our team was there to support and communicate...
by Elizabeth Domin | Apr 20, 2020 | Commercial Moving, Customer Service, Household Moving, Meet Our Team, Residential Moving
Name: Bruce Davidson Title: Director of Client Services Hire Date/Years of Experience: Hire 2005, Years of industry 42 How do you define an ideal customer experience? Putting the customers mind at ease and allowing them to concentrate of other important tasks during...
by Elizabeth Domin | Apr 20, 2020 | Customer Service, Household Moving, Meet Our Team, Residential Moving
Name – Jody Infantino Title – Move Coordinator/Claims Advisor Hire Date/Years of Experience – 1/6/2020 – 15 years in the relocation industry How do you define an ideal customer experience? When a customer tells me that the experience far exceeded their expectation....
by Elizabeth Domin | Apr 20, 2020 | Commercial Moving, Customer Service, Household Moving, Meet Our Team, Portable Storage, Residential Moving, Rigging
Name: Lisa Stevens Title: Customer Service Representative for our Eagle Rigging & Transport and Commercial division. Self-Storage Manager Hire Date/Years of Experience: March 2007, 13 years How do you define an ideal customer experience? An ideal customer...
by Elizabeth Domin | Apr 14, 2020 | Customer Service, Household Moving, Meet Our Team
How do you define an ideal customer experience? The ideal customer experience is based on trust, honesty and communication. Those three elements are the core to a successful move. What do you do every day to ensure an awesome customer experience? I treat every move as...
