Name Christopher J Reinhardt
Title EVP & GM
Hire Date/Years of Experience: May 1991/29 years
How do you define an ideal customer experience?
The customer feels that the move couldn’t have gone any smoother and our team was there to support and communicate with them 24/7 throughout the process.
What do you do every day to ensure an awesome customer experience?
We learn from our mistakes. We celebrate every happy customer, we share the positive feedback across the Enterprise and we recognize/reward the coworkers that do the best job.
What do you like most about your occupation?
Growing and diversifying the business “the old fashioned way”….Working as a team toward a common goal to deliver best in class value, exceed customer’s expectations, earn their referral and repeat business.
What is your proudest professional achievement to date?
Back to back President Quality Awards (PQA) for CMS and JCM in 2017 and 2018 was an amazing accomplishment. The only thing to Trump back to back would be simultaneous PQA’s for both companies.
Why should a customer choose Clancy?
We know there are a lot of options available to our customers, but most of them do not possess the resources, talent and experience to get the job done right. If chosen by a customer, We will work relentlessly to earn their trust and deliver best in class services utilizing our facilities, trucks and people.