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Name: Julia Valentino
Title: Hospitality Logistics Coordinator
Date of Hire- 2/5/2020

How do you define an ideal customer experience?

The ideal customer experience is providing accurate and positive knowledge in a timely matter. Making sure the customer feels satisfied that we will be able to handle their delivery or storage of items.

What do you do every day to ensure an awesome customer experience?

Always be kind and have a positive attitude when speaking with the customer. You want to ensure that the customer will hang up the phone or send an email with full confidence in our company.

What do you like most about your occupation?

I genuinely enjoy helping people and for me to be able to help with the process of creating beautiful hotels is amazing.

What is your proudest professional achievement to date?

When my colleagues and I worked together to figure out floor plans that were very hard to decipher.

Why should a customer choose Clancy?

A customer should choose Clancy because we truly care about the customer and strive to provide a positive experience for everyone.

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