Name: Kyla Meehan
Title: Customer Service, Lead Manager, and IT Manager
Hire date/years of experience: May 11th 2017; 3 years
How do you define an ideal customer experience?
An ideal customer experience would be to deliver timely, attentive and positive service from their first initial call to the very end on their delivery day.
What do you do every day to ensure an awesome customer experience?
I always make sure to keep a positive attitude when speaking with a customer. You never know what is exactly going on with a customer, moving isn’t always for a positive thing and if they are moving away from loved ones it can be even harder. Letting the customer know you are here for them no matter what time of day can really affect them in positive way. I always try to relate to the customer the best way possible and reassure we are here to make their moving experience a great one!
What do you like most about your occupation?
Being in customer service you really get to know some of your customers and they let you in on what’s going on around them. Being that friendly voice over the phone and getting to help them is what I enjoy most about my occupation.
What’s your proudest professional achievement to date?
Being asked to become a move coordinator, I’m excited to take the next step and work even closer with our amazing customers!
Why should a customer choose Clancy?
You should choose Clancy because we care about our customers from their first call to their last call with us. We take great pride in providing a happy and successful move to all our customers. No matter how small or large your local or long distance move is, Clancy is here to serve you!